Facility Operations Support Tech

The Facility Operations Support Specialist will provide Advisory and Assistance Services (A&AS) to support the operations, maintenance, repair, and management of facilities within the USSTRATCOM complex. ​ The role involves monitoring facility conditions, managing work orders, resolving customer complaints, and ensuring the efficient operation of facility systems and equipment. ​ Intake, validation, customer coordination, Backlog Management, scheduling, escalation, complaints resolution, specialized systems and communications liasison

Key Responsibilities:

Facility Monitoring and Maintenance: ​

·       Assess facility conditions and identify maintenance and repair needs. ​

·       Evaluate the necessity and adequacy of work order requests for maintenance and repair. ​

·       Coordinate the execution of work orders with customers and stakeholders. ​

Work Order Management: ​

·       Prioritize, submit, schedule, and monitor the progress of work orders for facility repairs, systems, communications, and specialized equipment. ​

·       Resolve customer complaints and ensure timely communication of critical information to the chain of command. ​

Reporting and Documentation: ​

·       Prepare and submit Service Engineering Reports/Technical Reports (CDRL A003), including discrepancy/anomaly reports and recommended standard change forms. ​

·       Provide presentation materials (CDRL A005) for Government approval at least five working days before distribution or presentation. ​

Compliance and Security: ​

·       Ensure adherence to all DoD, USAF, and USSTRATCOM security requirements. ​

·       Maintain compliance with classified program security protocols and ensure proper handling of sensitive information. ​

Qualifications:

Experience:

·       Minimum 2 years of relevant experience in facility operations, maintenance, and repair. ​

·       Knowledge of principles, policies, and practices of comprehensive facility operations functions and processes. ​

·       Expertise and practical experience with technical civil engineering operations and maintenance activities. ​

Skills:

·       Strong organizational and problem-solving skills.

·       Ability to manage work orders and prioritize tasks effectively. ​

·       Excellent communication and interpersonal skills to resolve customer complaints and coordinate with stakeholders. ​

Security Clearance: ​Top Secret (TS) clearance with eligibility for Sensitive Compartmented Information (SCI). ​

Other Requirements:

·       U.S. Citizenship is mandatory. ​

·       Ability to comply with DoD and USSTRATCOM security requirements. ​

·       Familiarity with facility operations processes and systems. ​